Every conversation helps us build a stronger Samskip.

Customer centricity begins wwith something remarkably simple: listening.

As Samskip enters its next chapter, our strategy is built around three clear commitments: delivering Reliable Service, strengthening Customer Centricity, and building a Stronger Network.

These aren’t independent ambitions. In fact, they work together, each strengthening the other with one common purpose: creating greater value for our customers. Importantly, listening is where that journey begins.

For us, every conversation with a customer is an opportunity to learn, understand and improve. Whether it’s a compliment, a suggestion or constructive feedback, every voice helps shape the way we work, the services we provide and the partnerships we continue to build.

That is why our Customer Satisfaction Survey is much more than a way of measuring performance. It is an ongoing conversation with the people who trust us with their supply chains every day, helping us understand what matters most and guiding the decisions we make for the future.

In our last customer satisfaction survey, your feedback directly helped shape important developments across our organization. We strengthened our customer support model, continued investing in digital solutions, and further enhanced the way our teams communicate and collaborate with customers. Those improvements were not simply driven by assumptions and guess work. They were driven by your input and insights.

This year, that conversation continued, and once again, several themes stood out clearly.

Relationships Matter

One of the strongest messages we heard is that great logistics is built on great relationships.

Across the survey, customers highlighted the value of knowledgeable local teams, responsive account managers, and people who understand their business. Reliable transport remains essential, but the relationships behind every shipment are what create long-term trust and successful partnerships.

For us, that is one of the greatest compliments we can receive.

“What makes the biggest difference is having people who understand our business and are always willing to help.”
Customer feedback

Communication Builds Confidence

Another clear theme was the importance of proactive communication.

Customers recognize that supply chains are dynamic and that challenges can occasionally arise. What matters most is being informed, supported, and kept up to date throughout the journey.

Clear communication creates confidence, especially during periods of disruption, and remains one of the most important ways we strengthen our partnerships every day.

“Even when challenges arise, keeping us informed makes all the difference.”
Customer feedback

Reliability Remains Our Foundation

Reliability continues to be one of the qualities our customers value most.

Interestingly, this reflects what we also discovered through our recent LinkedIn poll, where reliability was identified as the most important factor when choosing a logistics partner.

For Samskip, reliability means more than delivering on time. It means consistency, transparency, responsiveness, and being there when our customers need us most. It remains one of the foundations of our strategy and one of the commitments we strive to strengthen every day.

Growing Together

Our customers also challenged us to keep evolving.

From expanding digital capabilities and strengthening our network to increasing flexibility and developing new services, your feedback continues to inspire new ideas and opportunities for improvement.

Rather than seeing these as requests, we see them as opportunities to grow together.

Because the best partnerships are built on continuous learning.

The Conversation Continues

As Samskip continues to evolve around three strategic pillars; Reliable Service, Customer Centricity, and a Strong Network, your voice remains one of the most valuable guides we have.

Listening is not a yearly exercise. It is part of how we make decisions, strengthen relationships, and continuously improve the experience we deliver to our customers.

Thank you to everyone who took the time to share your thoughts, ideas, and experiences with us.

Together, we’re not simply moving cargo.

‘We’ are building stronger partnerships, shaping better solutions, and creating the future of logistics, one conversation at a time.