Redesigning how we interact with customers to provide a best-in-class customer experience

An important part of our ambition of “Making Green Logistics Easy” is re-engineering how we interact with our customers.

We are in the process of mapping out our customer journey to identify opportunities to improve customer experience. This involves defining how we can communicate with our customers in the most effective and pro-active way, while understanding which internal processes drive seamless interaction.

To better connect with our customers’ needs, we are enhancing our digital channels. Our key focus is transforming our mySamskip customer portal into a comprehensive one-stop-shop for quoting, booking, transport follow-ups, reporting and all relevant information in doing business with Samskip.

Do keep a keen eye on the enhancements that will happen in the months ahead!