Vacancies
Samskip is an ambitious, dynamic and professional organisation committed to seeking constant improvement to generate sustainable profitable growth thereby creating value for its shareholders, customers, employees and business partners. Each individual contributes to the overall success of Samskip and we encourage personal responsibility, commitment and togetherness for the benefit of our company and our customers.
If you are interested in working for Samskip, please apply by sending your CV including a motivation letter to Elaine.pelisson@samskip.com at the Human Resources department.
- Sales Assistant
- Pricing Analyst
- Assistent Drivers Desk
- Customer Services Coordinator (IT)
- Graduate Trainee Programme
- Customer Services Coordinator (NL)
Sales Assistant
Based in Rotterdam, the Netherlands
You have relevant working experience in door to door multimodal transportation. In this position you are responsible for promoting and selling our services through telesales acquisition by targeting a combination of Samskip's existing customer base and prospective customers. You manage and respond to pricing requests, service and general information inquiries and ensure that all quotations in the system are followed up. You handle customer complaints, issues and queries and ensure that the external sales team is kept informed of any developments relevant to their accounts. You prepare and send presentations and service proposals to customers and help the commercial team to manage all customer related initiatives. You assist the commercial team in preparing and managing the flow of market data and pricing analysis, assist with and/or co-ordinate the general administrative work; including data input, travel arrangements, customer events, filing, planning of visits and so on. You help facilitate an effective execution of and follow-up on customer satisfaction surveys and actively engage in sales related IT and business process improvement initiatives. You help monitor adherence to agreed commitments, terms and conditions including freight and credit provisions and perform any ad hoc duties deemed appropriate by the Sales Management Team.
We require spoken and written Dutch and English.
The right candidate:
- Understands how to sell.
- Well-developed communication skills.
- Able to actively listen to customers.
- Confident and results oriented.
- Persuasive and able to accept rejection without becoming downhearted.
- Able to work quickly and under pressure.
- Able to deal efficiently and patiently with all customers.
- Skilled problem solving and complaints handling.
- Pleasant and friendly manners, able to work as part of a team.
- Able to work in a fast-paced environment.
- Able to handle stress and remain calm.
- Able to learn new skills.
- Committed to aims and values of the organisation.
- Able to manage own work and to balance conflicting priorities.
- Professional, service oriented, flexible and proactive attitude.
- Ability to thrive with multiple and often unforeseen tasks.
- Personal presentation: smart and presentable.
Pricing Analyst
Based in Rotterdam, the Netherlands
The Pricing Analyst sets general guidelines for Pricing, makes a breakdown of trade imbalances and, in cooperation with sales, is constantly on the look out for new opportunities to gain business. The Pricing Analyst handles tenders and rate requests for large volumes. The large volumes and tenders have an immediate impact on the planning and imbalances in the route and the Pricing Analyst decides whether the rates need to be altered in such way that the volume contributes to the needs of the route. It is imperative that the impact on the profit and loss accounts of the route is taken into consideration when decisions on pricing are made.
The pricing coordinator communicates regularly with the various sales departments on customers' requirements, opportunities and rate levels in order maximize results via both volume and rates.
We require spoken and written Italian and English.
The right candidate:
- Excellent math and analytical skills.
- Well-developed communication skills.
- Natural desire to work in a team locally and internationally.
- Skilled problem solving and creative skills.
- Committed to aims and values of the organisation.
- Ability to manage own work and to balance conflicting priorities.
- Professional, service oriented, flexible and proactive attitude.
- Ability to thrive with multiple and often unforeseen tasks.
- Personal presentation: smart and presentable.
Assistant Drivers Desk
Based in Rotterdam, the Netherlands
In this position you will check and prepare the required paperwork for the ships bag and truck drivers.
We require spoken and written Dutch and English.
Your work schedule will be as follows:
Friday - From 14.00 to 21.00 hours
Saturday - From 07.00 to 12.00 hours
Customer Services Coordinator
Based in Cernusco Sul Naviglio (MI), Italy
You have relevant working experience in door to door multimodal transportation. In this position you are responsible for the delivery of high quality and professional customer service while at the same time ensuring that the highest possible operational efficiency is achieved without jeopardizing customer service. You develop long term relationships with our customers, pro-actively identify potential business from existing customers, encourage them to book more transports with Samskip MCL and take appropriate actions when necessary.
You will take bookings from our customers and process these bookings in our operational system. Identify and suggest improvements in a pro-active way and on a continuously basis. Pro-actively communicate with customers whenever agreed collection and /or delivery times are not met. Find the root cause of service failure and initiate action to solve them and when necessary inform the appropriate business owners. Help the commercial team to manage all customer related initiatives. Check and process reports as required. Share best practices with relevant parties. Perform other duties as assigned by management and function as back up for other members of the team when required.
We require spoken and written Italian and English.
The right candidate:
- Interpersonal and empathy ability.
- Well-developed communication skills.
- Ability to handle stress and remain calm.
- Able to actively listen to customers.
- Natural desire to work in a team locally and internationally.
- Skilled problem solving and complaints handling.
- Committed to aims and values of the organisation.
- Ability to manage own work and to balance conflicting priorities.
- Professional, team and service oriented, flexible and proactive attitude.
- Ability to thrive with multiple and often unforeseen tasks.
- Personal presentation: smart and presentable.
Graduate Traineeship Programme
Based in Rotterdam, the Netherlands
You have just received your college or university degree in logistics or business and our Programme is your first career move. You have excellent command of written and spoken English.
The purpose of the Graduate Traineeship Programme is to develop young people with the right skills and behaviour to, in time, fill a number of key roles locally and internationally.
Our aim is to provide you with stimulating and challenging work that reflects your career preferences as well as skills. You can expect to play a part in projects, large and small, each contributing to the development of skills as well as meeting the needs of our organization and customers. The nature of the work you will be involved in will vary between business activity and indeed day-by-day. We believe in learning by doing combined with continuous theoretical training. Our aim is to develop you to become a professional, whose understanding of international business will provide results.
Job rotation is used as an approach to development designed to give you a breadth of exposure to the organization, insight into the processes and to increase job satisfaction through job variation. Job rotation is an integrated part of the two-year programme, during which you will, in principle, hold two positions.
Ongoing development
The two-year graduate traineeship programme offers:
- Professional experience and enhancement of skills.
- International experience.
- Insight in the Company business activities.
- Training and development opportunities.
- The possibility of becoming one of the future key leaders.
- A strong network of professional employees.
- A challenging, engaging and fun start of your career.
During the two-year programme, your theoretical knowledge will be enriched with hands-on job training. You will gain valuable experience from your daily responsibilities and from your colleagues. Through special projects you will get additional insight into our entire operation.
Profile
We enrol ambitious professionals with an international mindset and a responsible attitude who have the energy to and determination to make things happen, take initiatives and seek opportunities to learn.
To succeed you have to be:
Results oriented
You set high standards by exceeding target and expectations, is accountable and good at turning theoretical knowledge into business solutions.
Ready for change
You are open-minded and adapt well to changing business and cultural challenges.
Team player
Although you have strong personal impact, you are also able to bring the best out in others and have a high degree of empathy.
Why participate?
- You will be acquainted with international operations, standards and services, as well as management styles.
- You will have the opportunity to explore the business, build up a valuable network of contacts and find the area most suited to you.
- You will have the opportunity to build on your career from the day you join Samskip.
- You will experience different roles and projects that will challenge you.
- You will receive on-the-job training as well as external professional training. You will receive feedback on your performance and behaviour as the opportunities open to you.
Customer Services Coordinator
Based in Rotterdam, the Netherlands
You have relevant working experience in door to door multimodal transportation. In this position you are responsible for the delivery of high quality and professional customer service while at the same time ensuring that the highest possible operational efficiency is achieved without jeopardizing customer service. You develop long term relationships with our customers, pro-actively identify potential business from existing customers, encourage them to book more transports with Samskip MCL and take appropriate actions when necessary.
You will take bookings from our customers and process these bookings in our operational system. Identify and suggest improvements in a pro-active way and on a continuously basis. Pro-actively communicate with customers whenever agreed collection and /or delivery times are not met. Find the root cause of service failure and initiate action to solve them and when necessary inform the appropriate business owners. Help the commercial team to manage all customer related initiatives. Check and process reports as required. Share best practices with relevant parties. Perform other duties as assigned by management and function as back up for other members of the team when required.
We require spoken and written Dutch and English.
The right candidate:
- Interpersonal and empathy ability.
- Well-developed communication skills.
- Ability to handle stress and remain calm.
- Able to actively listen to customers.
- Natural desire to work in a team locally and internationally.
- Skilled problem solving and complaints handling.
- Committed to aims and values of the organisation.
- Ability to manage own work and to balance conflicting priorities.
- Professional, team and service oriented, flexible and proactive attitude.
- Ability to thrive with multiple and often unforeseen tasks.
- Personal presentation: smart and presentable.
